“My son Daniel and I would not have had the confidence to do this monumental change if it hadn’t been for our Icehouse mentor Debra Chantry who has met with us every two weeks and gently pushed us to meet our own deadlines which we would have stretched had it been up to us.
She also encouraged us to take some risks. But most importantly she was there to listen when we said: “This is all too much, it’s doing our head in! ”Because the thing about changing your business for the better is that a) it is hard relentless work and b) it is just plain scary.
So Debra’s role expanded ever so subtly from giver of information, common sense and advice, to supportive social worker, giving me and Daniel much needed hugs and pats on the back when we were lacking confidence.
We look forward to our fortnightly meetings with Debra because she can help us see ourselves from the outside when we are so involved with the inside day to day workings. We’re not business analysts and have tended to organically grow from one crisis to the other. Now we have data to analyse and can see trends and good news on the horizon.”