A unique selling point (USP, also seen as unique selling proposition) is a factor that differentiates a product, brand or business from its competitors. For example, the lowest cost, the highest quality or the innovation of the product. A USP could be thought of as “what you have that competitors don’t.”
A successful USP promises a clearly articulated benefit to consumers, offers them something that competitive products can’t or don’t offer, and is compelling enough to attract new customers.
Here are a few famous examples of USPs:
- Avis’ “We’re only number two. We try harder” campaign.
- Domino’s “30 minutes or it’s free” promise.
- FedEx’s “When it absolutely, positively has to be there overnight.”
- Southwest’s claim to be the lowest-priced airline.